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Order Fulfillment

Join the #1 fulfillment platform, trusted by over 300 furniture and decor suppliers, to begin growing your online business with ease. We take order and inventory management out of your hands, allowing you to focus on product design and development. With warehouses across North America and Europe, we are able to guarantee next-day or 2-day delivery on small parcel items and <7 day delivery on big parcel items, improving your customer’s experience and increasing your sales. Learn More

Order Fulfillment Services Include

  • Quote flexibility to meet your business needs (per unit, percent of revenue, per cube)
  • Pick, pack and ship services for all your eCommerce customers and small wholesale customers
  • 2-day delivery on orders received by 6pm local time. Our warehouses cater to the east and west coasts, with more than 90% of orders arriving within 2 business days
  • Support for small parcel and small wholesale shipments (less than 50 units per order). Big parcel solution will be available soon.
  • Packing slip, shipping label and Bill of Lading customization
  • Free packaging and shipping supplies
  • Easy to use portal with real-time reporting for inventory, orders, and items shipped
  • Complimentary consultation on ways to improve damage rates and repackage by our specialists

Inventory Management

No set-up costs, no minimums, and you'll pay only for the storage that you use. Our state-of-the-art
fulfillment centers house thousands of items, large and small. Cutting-edge technology and a
specialized staff guarantees your items will be safe, secure, and shipped on time.

Inventory Management Services Include:

State-of-the-Art Fulfillment Centers
  • World-class fulfillment network in North America and Europe
  • Efficient put-to-light process
  • Automated packaging
  • Real-time reporting of inventory, orders and shipments
  • Fast receipt and putaway
  • Multilevel pick mezzanine infrastructure
  • Product return and disposition services
Operations Excellence
  • Experienced management team
  • Inventory management and control
  • Cycle counts
  • 99% of orders ship same day
  • 98% cycle count accuracy
Fulfillment Center
  • 24-hour security
  • Sprinkler system for fire suppression
  • Concrete-reinforced building
  • Attention to warehouse cleanliness
  • Data backup in two locations

Shipping and Handling

Get orders to your customers fast. Most orders received ship out same day and customers receive their small parcel orders next-day or in 2-days and big parcel orders <7 days.

Shipping Support
  • Our dedicated Account Managers provide personalized services to help you solve your business challenges. Our support team will work closely with you to coordinate inbound shipments, ensuring that your inventory is safe and secure from arrival to shipment.
  • Data is available at your fingertips through our easy-to-use portal. Manage your inventory, schedule and track orders, create custom packing slips, view invoices, and use our 24/7 ticket system to get your issues resolved quickly.

    For existing customers, .

Additional Services

CastleGate offers several other value-added services that complement our Order Fulfillment and Inventory Management services including:

Returns Processing & Disposition

Our returns process improves customer satisfaction while remaining economical for your business. Return orders can be sent via EDI or through the portal. As units are received at our centers, we evaluate the condition through a multistep analysis. If the unit is sellable, it will be added back to your available inventory right away. If it is unsellable, it will be added to your unsellable inventory and CastleGate will liquidate and credit your account.

Overpack Services

We offer v-board, overbox, corrugate upholstery wrap, and void fill/product immobilization to reduce damage rates and ensure that products arrive in a suitable way to end customers. We work closely with you to identify products that need to be overpacked and perform this service during putaway.

Contact us

Getting started is simple. Fill out the form below and one of our Account Managers will be in touch as soon as possible.

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